FAQ

Account Related

 

a. There are a few reasons as to why you are unable to log in, or experiencing difficulty connecting – please check you are using correct user id and password which you used to subscribe.

b. Check your verification email for details, sent to the email address you provided when you had subscribed.

c. If you are still unable to login, drop us a note. Be sure to include your email you used to subscribe to DataCore Pathmala as well as your userid.

a. We do not remove or delete account details when a membership lapses. If you do not renew within next 1 month, the expired accounts are deleted by us.

a. If you are a homeschooler for kids aged 2 years select basic.

b. If you are a homeschooler for kids aged 3 years select advanced.

c. You can always upgrade/downgrade at your convenience depending on how your ward is faring and interacting with the exercises in DataCore Pathmala.

a. Check under My Profile – Change Password

a. Check under Subscription - Membership Plans – Talk to Sales

a. Drop us a note. Be sure to include your email you used to subscribe to DataCore Pathmala as well as your userid.

a. If you are not receiving emails (confirmation, verification) drop us a note. Be sure to include your email you used to subscribe to DataCore Pathmala as well as your userid if you know it. Tell us what emails you are not receiving and we'll investigate.

a. No. You cannot change your user id. Your user ID is an internal tracking code for your account. It cannot be changed.

a. Check Purchase History under My Profile

Site Related

 

a. Check whether the cards have audio as all cards do not have audio.

b. Check system volume

Please see the video under about us

a. Scores are displayed after each exercise. Overall score cards are not available.

a. Go to DataCore Pathmala Home and select Mathematics tile for Math exercises or select any relevant tile like Language, Concept to navigate to that category.